Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the purchase date.
- Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
- Defective/damaged merchandise can ONLY be replaced.
- Products must be in new condition in order to receive a refund.
- Shipping charges are not refundable.
- We charge a 25% restocking on all items returned.
- Seasonal item cannot be returned.
Return Shipment Information
For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the original receipt/email confirmation and ship return packages to:
Hardware Online Store Returns Department
4343 N Andrews Ave
Fort Lauderdale, FL 33309
Items Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions: - Outdoor Equipment and Power Tools - Outdoor Living and Furniture - Heaters and Cooling Supplies - Special Orders - BBQ Grills - Gas-Powered Items - Oversize Items - Items Including and over 50lbs. - Items that require special delivery
Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.
Changing or Canceling Your Order
You may be able to cancel your order within 24 hours after it was placed, as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date for item refund.